The collaborated application between Sinyi Realty and CloudMile that combined Google Maps API has already provided service for over 10 million people; the smart system that matches branch offices and dispatches demands within 1 second provides thoughtful services more efficiently when combined with technology.
Ya-Hsi Chang, the executive manager of digital process development at Sinyi Realty Digital Smart Center, stated: “The Digital Smart Center launched a 4 year digital development plan that upholds the concept of developing new processes from consideration of customer demands, and connecting them with existing services; we used graphic applications of Google Maps and created a brand new service experience.”
The collaboration between Sinyi Realty and CloudMile integrated the resource effectively and optimized the cost structure; not only was the quality of customized service increased significantly, the operation time and cost were also vastly reduced.
STROVE TO INTEGRATE OFFLINE RESOURCES TO PROVIDE OBJECT INFORMATION TO CUSTOMERS EFFICIENTLY!
As the habits of users change in the internet era, we realized that the application of Google Maps can provide integration of offline regional information to customers most efficiently. Take the living functions around the object for example, customers can easily find out whether the target location meets their needs through the marks and walking time displayed on the map, even if they were looking for objects in unfamiliar cities.
In response to the revision of Google Maps API in 2018, we learned that CloudMile was able to provide professional and real-time technology; in addition to eliminating the bugs that derived due to the revision of the Google Maps API at the time, the accounts and resources of the various business entities were also consolidated from the perspective of the senior management of the Group, and finally integrated the resources and demands of the Sinyi Realty Group.
The founder and CEO of CloudMile Spencer Liu stated that: “CloudMile was only established for three years, but we have always been committed to the practice of enterprise digital transformation. Our team was very excited that we had the opportunity this time to implement new services for Sinyi Realty, a leading company in Taiwan’s real estate industry. We thank Sinyi Realty to have actively implemented the vision of industrial upgrade, and we look forward to more possibilities for joint cooperation in the future.”
IMPLEMENT GOOGLE MAPS API FOR ONE-STOP-SHOP TECHNICAL SUPPORT AND CONSULTATION!
With the help of the professional team from CloudMile, Sinyi Realty was able to integrate the resources and demands of the entire Group at once during the revision of the Google Maps API, and achieved optimization for our benefits and cost structure. End-to-end implementation of the Google Maps service: The one-stop-shop technical support and professional consultation from planning, analyzing, construction to online operation not only helped Sinyi Realty eliminate related barriers when its online experiences had a complete overhaul, it was also able to dispatch first-line colleagues to take over more efficiently in real-time according to the information of the location the customer demands, reducing the operation and time costs of the online customer service team significantly.
SUCCESSFULLY INTEGRATED GROUP RESOURCES TO SUPPORT FIRST-LINE COLLEAGUES IN REAL-TIME!
Since the website has been revised and went online in September of 2019, the collaborated application between Sinyi Realty and CloudMile that combined Google Maps API has already provided service for over 10 million people. In this digitized era, the cross-border collaboration used digital transformation to break through traditional network and geographic restrictions, and successfully brought the professional and thoughtful offline services to online customers, allowing the trust to last to help you find your home sweet home!
- Since the website was revised in September of 2019 until now, the Google Maps API application function has already provided service for over 10 million people
- Successfully dispatched customer demands to first-line colleagues in real-time and reduced the operation and time costs of online customer service significantly
- Group resource integration and cost structure optimization
